Frequently asked questions.

A hand-drawn destination, its story and a sketch lesson, posted to your door each month. Every edition includes an illustrated destination postcard and art print, a monthly decal, a destination story, a creative prompt, a step-by-step video tutorial and your name hand-lettered on a card.

A single edition starts from $44. You can also prepay for 6 or 12 months, and the 12-month plan makes a lovely gift. The Premium Edition, with extra collectible pieces in each destination, starts from $79.

Every edition is posted on the first Monday of each month from our Melbourne studio. Prepaid plans continue monthly.

Not at all. Each edition has a gentle sketch lesson and a video tutorial, made for beginners and experienced artists alike.

Yes. Choose a single edition, or prepay for 6 or 12 months of destinations.

Yes. Choose a prepaid plan and add the recipient's address at checkout.

Yes. Add more sets to one order and the price per set drops: 5% off for 2 sets, 8% for 3 and 10% for 4. All sets are posted to one address. For a larger group such as a hen party or birthday, see the Girls Night In.

Add the name or names in the order note at checkout. If you are ordering several sets, list every name.

A creative evening for two. You send in a photo of each of you, then draw each other from outline sketches and frame the result. It starts from $99.

No. The outline sketches give you a starting point, so it is about enjoying the evening together.

A clear, well-lit photo of each person, with the face visible.

No. It works for friends, siblings, or parents and children.

A creative box for a night in with friends. It includes DIY tee packs, a Sketch the Dress pad, games and keepsakes. It is made for hen parties, birthdays, bridal showers and friends' catch-ups.

There are two sizes, for 10 or 20 guests, from $449.

No. It suits any celebration where you want something creative to do together.

Please send us a short message with your guest count and we will advise.

Yes, we ship worldwide. Shipping is calculated at checkout by destination and weight.

Mads illustrates your guests live at your event, in a hand-painted fashion illustration they take home. She has done this since 2015 for brands, weddings and private clients.

Around 80 guests in a six-hour event. For larger guest lists we will advise on the best plan.

Use the event estimator for an instant estimate from your guest count and location. It is based on $32 per illustrated guest, plus preparation and, for events away from Melbourne, travel and accommodation. All prices are in Australian dollars, and your final quote is confirmed after you enquire.

Yes, anywhere in the world. Travel is included in the estimate.

For international events, yes. Larger guest lists overseas may need a second day. Local Melbourne events are a single day.

You can add an assistant to travel with Mads, which we recommend for events over 100 guests.

Yes. This is how Mads began, at a wedding in Qatar in 2015.

Send an enquiry with your date, location and guest count. We reply within 2 business days with a personal quote. Your date is held once you accept the quote, sign the agreement and pay the deposit.

A 50% deposit secures your date. The balance is due 30 days before an international event and 14 days before a local event.

The deposit is not refundable if you cancel. Flights, accommodation and other costs already booked for your event also cannot be refunded. If we need to cancel, you receive a full refund of everything you have paid.

You can change your date once at no charge if you give us at least 60 days' notice, subject to Mads' availability.

If an event cannot proceed because of circumstances beyond anyone's control, such as a natural disaster, we will offer a new date or refund the amounts that have not already been spent.

Three ways to work with the studio: The Mailer, an illustrated VIP mailer or welcome box; The Experience, from concept through to delivery, including packaging, printed art cards and fulfilment; and The Signature Collaboration, a brief, a collection and an experience for hotels, fashion houses, beauty launches and gifting programmes.

Pricing is tailored to scale, production and usage, and is confirmed by enquiry.

Usage is agreed as part of the quote. Please tell us where and for how long you would like to use them.

Mads designs each piece and sees it through to the finished print with trusted print partners, so the concept, quality and timing stay in one creative hand.

Yes, we ship worldwide from Melbourne. Shipping is calculated at checkout by destination and weight. For a single Mail Club set it starts from $9 in Australia, $18 to New Zealand, $22 to Asia, $28 to the USA, Canada, UK and Europe, and $34 to the Middle East.

Australian dollars. International orders may be subject to local duties and taxes.

Mail Club editions are posted on the first Monday of each month. Delivery times depend on where you live and the postal service.

You can return an unused item in its original packaging within 30 days of purchase. Please email info@madsfrancis.com first with your order number. Return shipping is paid by the customer. Personalised items, such as name cards and kits made from your photos, are made just for you and cannot be returned unless they are faulty or incorrect. Your rights under Australian Consumer Law are not affected. You can read the full refund policy here.

We are sorry. If an item arrives damaged or incorrect, please email info@madsfrancis.com with your order number and a photo and we will help.

Email info@madsfrancis.com or message @madsfrancis on Instagram. We reply within 2 business days.